![]() ![]() If your product is listed below, you have a business product. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization. These are usually associated with a work or school account and came from the organization where you work or go to school. Terrible customer experience - the one star is a default to write my review.If your product is listed below, you have a business product. Does the Board of Microsoft care for their customers? Who is in charge of Microsoft Support online? To the person in charge please read the reviews on here they will inform you that Microsoft Support online is not working - nor are Ambassadors. I am paying Microsoft Support an annual subscription for support which is currently non-existent. Today I was informed by Jake in the Philippines that I have 2 options one to click the link he has sent me to email OneDrive (I have done this 7 times) or to pay a third party to resolve my issue(s). It is a 24 hour service but the fact is they waste so much of your time with excuses, lies, false promises, etc, 24 hours is meaningless because no support is ever provided in real-time. ![]() This is systematic within Microsoft Support online. Another case has to be opened, you might get lucky to speak to someone however, the manipulation in conversation is draining, after wasting your time, with no resolution, you are asked to raise another case. Then the case is marked as “Issue Resolved” - when you have not even said a word. When calls drop, no attempt is made to connect again, apparently Columbia do not have the facility to call back. What I am experiencing is unbelievable and deliberate misconduct from Microsoft Support teams in the Philippines, India, Columbia, etc. I have been trying for the last 3 weeks to get help from Microsoft Support regarding OneDrive. Microsoft support, the support so bad that if your computer is not broken they will destroy it for you. I also noticed my recycle bin had stuff in it so checked and found his attempt to cover what he did. It completely screwed up chrome so I ran a system scan and found them. I disconnected him as soon as he showed me where the onedrive was though so he didn't get to cover his tracks in time. he also installed trojan viruses onto my computer and tried to delete the proof that he'd done it. The tech linked to my computer and showed me how to disconnect onedrive from my computer so it would stop messing up my files (part of microsofts extortion is to literally prevent you from using your own files on your own computer), then he showed me where to go to empty my onedrive out. that alone took a couple hours to figure out how to actually get connected to one. Also I couldn't get into onedrive because it kept running me in circles so I contacted support. It is straight extortion since the tools to fix the problem are purposefully bad to the point it takes Hours to fix. I had an issue with onedrive being full and microsoft was holding my outlook hostage until I gave them money or figured out how to get it and outlooks gig's low enough. Wish I could go into negative, considering their support slipped at least 3 trojan viruses onto my computer and tried to ruin it I really feel a negative score is fair. ![]()
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